This Privacy Policy describes how Somanector Enterprises, a sole proprietorship firm managed by Aditi Sanjeti ("Somanector Enterprises", "we", "our", "us"), collects, uses, shares, protects, or otherwise processes your information and personal data through our website www.somanector.com (hereinafter referred to as the "Platform").
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
2. Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.
Some of the information that we may collect includes, but is not limited to:
Personal Identifiers: Name, date of birth, shipping and billing address, telephone/mobile number, and email ID.
Identity Verification: Any such information shared as proof of identity or address.
Sensitive Personal Data: Collected strictly with your explicit consent to enable features on the Platform. This includes bank account, credit/debit card, or other payment instrument information handled securely via authorized payment gateways (like PhonePe), as well as physiological details if utilized by interactive platform features, all in accordance with applicable laws.
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform to analyze customer trends on an aggregate basis.
When a third-party business partner (such as our payment gateway or logistics partner) collects your personal data directly from you, your interactions will be governed by their respective privacy policies. We request you to read their privacy policies prior to disclosing any information.
⚠️ Security Warning: If you receive an email or a call from a person claiming to be representing Somanector Enterprises seeking sensitive personal data like debit/credit card PINs, net-banking passwords, or CVV numbers, please do not provide it. Somanector Enterprises will never ask for your passwords or transaction PINs. Report such incidents immediately to an appropriate law enforcement agency.
3. Usage of Data
We use your personal data to provide the services you explicitly request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.
Additionally, we use your personal data to:
Handle, fulfill, and ship your orders.
Enhance your customer experience and troubleshoot operational problems.
Inform you about online and offline offers, products, services, and updates.
Detect, prevent, and protect us against error, fraud, and other criminal activities.
Enforce our terms and conditions and conduct marketplace research or surveys.
4. Sharing of Information
We may disclose personal data to verified third parties such as our delivery/logistics partners, infrastructure service providers, and payment gateway partners (such as PhonePe). These disclosures are strictly required for us to fulfill your orders, provide access to our services, comply with legal obligations, facilitate marketing and advertising activities, or investigate fraudulent or illegal activities related to our services.
We may disclose personal and sensitive personal data to government agencies or authorized law enforcement authorities if required to do so by law, or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
5. Security Precautions
To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt industry-standard electronic and procedural security practices. Whenever you access your account information, we offer the use of a secure server.
However, please note that transmission of information over the internet is never completely secure due to factors beyond our control. By using the Platform, users accept the inherent security implications of data transmission over the internet and acknowledge that certain risks will always remain. Users are entirely responsible for ensuring the protection of their login credentials and passwords.
6. Data Deletion and Retention
You have the option to delete your account by visiting your profile settings on our Platform. This action will result in losing all information associated with your account. You may also write to us at our contact email listed below for assistance with data deletion requests.
We may refuse or delay the deletion of an account in the event of pending grievances, financial claims, pending shipments, or other active service issues. Once resolved and deleted, you will lose access to the account. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under applicable Indian laws. Non-personal or anonymized data may be retained for analytical and research purposes.
7. Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
8. Consent and Withdrawal
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.
You consent to allow Somanector Enterprises and its operational partners to contact you through SMS, instant messaging apps, phone calls, and/or email for the operational and promotional purposes specified in this policy.
You have the option to withdraw your consent at any time by writing to our Grievance Officer. Please mention "Withdrawal of consent for processing personal data" in the subject line of your communication. We reserve the right to restrict or deny the provision of services for which we consider the withdrawn information to be operationally mandatory.
9. Changes to this Privacy Policy
Please check our Privacy Policy periodically for updates. We may update this policy to reflect changes to our data management practices, and we will alert or notify you about significant changes in the manner required under applicable laws.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:
Name: Aditi Sanjeti
Designation: Proprietor / Grievance Officer
Firm Name & Address: Somanector Enterprises, Site No 7, Khata No 1192, Horamava Agara Road, Near Thimmarayappa Swamy Temple, Horamavu, Kalyan Nagar, Bangalore, Karnataka, India- 560043
Email: [email protected]
Contact Timings: Monday - Friday (10:00 - 19:00 IST)